Privacy Policy

We (“we,” “us,” or “our”) operate the website https://shopspot8.com/ (“the Website”). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our Website, place orders, or interact with our merchandise store. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR) for customers in the European Union.

1. Data Controller

Data Controller

We are the data controller for your personal data. Contact us at your customer account on this site.

Data Collection

We collect the following data:

Provided by You: Name, email, phone number, billing and shipping addresses during account creation or order placement; payment details (processed securely by third parties); order and delivery preferences; and information submitted via customer support or contact forms.

Automatically Collected: IP address, browser type, device information, and browsing behavior (e.g., pages visited) via cookies; purchase details such as product IDs and prices (excluding VAT); and anonymized analytics data via tools like Google Analytics.

From Third Parties: Payment information from processors, delivery details from shipping partners, and marketing data from advertising platforms (with your consent).

Data Usage

We process your data for:

Service Delivery (Contractual Necessity): Order processing, payment handling, delivery, account management, and customer support.

Website Improvement (Legitimate Interests): Analyzing anonymized browsing data to enhance site performance and user experience.

Communication (Consent or Legitimate Interests): Sending order confirmations, updates, and marketing communications (if opted in, with an option to unsubscribe).

Legal Compliance (Legal Obligation): Maintaining records for tax and accounting purposes and addressing legal requests.

Cookies and Tracking

Cookies and similar technologies enhance website functionality, analytics, and personalization, as detailed in our Cookies Policy. You may manage preferences through the website’s consent banner or browser settings.

Data Sharing

We share data only when necessary with:

Service providers (e.g., payment processors, delivery companies, IT providers) under GDPR-compliant agreements.

Marketing partners for targeted advertising, with your consent.

Legal authorities when required by law, such as for fraud prevention.

International Transfers

Data may be processed in the UK and EU, protected by the EU-UK Trade and Cooperation Agreement. Transfers outside these regions (e.g., to US-based providers) are safeguarded by Standard Contractual Clauses.

Data Retention

We retain data only as long as necessary:

Account and order data: 6 years for tax and accounting compliance.

Browsing data: Up to 2 years for analytics, unless anonymized.

Marketing data: Until you withdraw consent. Requests for data deletion are honored, subject to legal retention obligations.

Data Security

We employ encryption, restricted access, and regular security audits to protect your data. While we take robust measures, no system is entirely secure.

Your Rights

Under UK and EU GDPR, you may:

Access your data.

Correct inaccuracies.

Request deletion (subject to legal requirements).

Restrict processing.

Request data portability.

Object to marketing or processing based on legitimate interests.

Withdraw consent for marketing or cookies. To exercise these rights, contact your customer account on this site. Responses will be provided within one month, extendable for complex requests.

Third-Party Links

The website may link to external sites (e.g., payment processors). We are not responsible for their privacy practices, and you should review their policies.

Complaints

For concerns, use your customer account on this site. You may also contact your local EU data protection authority.

Policy Updates

This policy may be revised to reflect changes in practices or regulations. Updates will be posted here with a new “Last Updated” date.