Return and Refund Policy
We strives to ensure satisfaction with purchases from website: shopspot8.com. This policy outlines the process for returning products and obtaining refunds, in compliance with the UK Consumer Rights Act 2015 and EU Consumer Rights Directive.General Provisions
We offer returns for online purchases across the UK and EU, covering both standard and discounted items, subject to the conditions below.
Return Eligibility
Online Purchases: UK and EU customers have a 14-day cooling-off period from receipt of goods to notify us of a return via your customer account on this site or the “Orders & Returns” section of your account. Items must be returned within an additional 14 days, unused, in original packaging, with tags intact. Exemptions include personalized goods, perishable items, or unsealed hygiene products, unless faulty.
Faulty or Incorrect Items: Products delivered damaged, faulty, or not as described may be returned within 30 days of receipt, with return shipping costs not covered by us.
Return Procedure
- Notify us via your account or email, specifying the order number and return reason.
- Package items securely, preferably in original packaging.
- For faulty or incorrect items, we provide a prepaid return label. For other returns, you are responsible for shipping costs to the address shown in your account for that order. Retain proof of postage.
- Upon receipt, we inspect items within 5–7 business days and notify you of approval or rejection.
Refunds
Non-Faulty Items: Returns within the cooling-off period in resalable condition receive a refund of the product price (excluding VAT and original shipping costs).
Faulty or Incorrect Items: Full refunds, including original shipping, or replacements are provided.
Sale Items: Eligible for return under the same conditions, unless otherwise specified. Refunds are processed to the original payment method within 5–7 business days of approval, with potential bank processing delays of 3–5 days. Non-refunded costs include return shipping for non-faulty items and EU customs duties.
EU-Specific Provisions
EU customers benefit from the 14-day cooling-off period and a 2-year legal guarantee of conformity for faulty products. Customs duties or import VAT on returns are your responsibility.
Faulty Items Beyond 30 Days
For faults within 6 months (or 2 years in the EU), contact us for potential repairs or replacements, subject to inspection.
Contact
For assistance, use your customer account on this site.
UK and EU customers may contact a local consumer advice organization if they need further help.
Policy Updates
This policy may be updated, with changes posted here alongside a new “Last Updated” date.